WorldHost 2020 Training - Keeping Customers Safe
Good customer service has never been more critical. Customers will need to feel reassured workplaces are safe, relaxed and friendly places to be whilst employees will need to feel confident their own skills and abilities meet the expectations of a rapidly evolving market.
Addressing the new challenges of customer interaction, fears of crowds and infection will be an essential part of the customer experience to ensure repeat business and revenue.
WorldHost 2020, a new 60 minute e-learning module from People 1st International, prepares service professionals for duty in today’s consumer landscape. Exploring the key changes service professionals will encounter on a day-to-day basis, the programme focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene.
WorldHost 2020 also meets the Professional Standard for Service Operators which People 1st International has developed using expert input from UK employer-led boards across hospitality, retail, travel and aviation. This gives businesses confidence they have trained their employees to a standard that adheres to government guidelines, providing assurance on re-opening and a point of reference to maintain new operating procedures.
Training all your front-line staff also gives you the opportunity to apply for a ‘WorldHost 2020' badge to display on physical entrances and digital platforms - giving the public reassurance that investment in hygiene and social safety measures are in place.
Get back in business with WorldHost 2020. Find out more today.