Keeping customers and visitors safe

Objective: To provide top level considerations for managing customers, visitors and contractors.

• Consider your customer journey, including arrival and departure.
• Think about how you will manage the health and safety of your customers
by measures to maintain social distancing parameters in line with guidance; and suitable hygiene and cleaning protocols to reduce the risk of spread of the virus.
• Think about how you will need to restructure the place of business and what
communications might be required to ensure customers/guests/visitors are
aware of what they need to do.