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Learning Resources

Contents

  • Introduction
  • 4.0 Keeping customers and visitors safe
  • Appendix definitions

Contents

  • Introduction
  • 4.0 Keeping customers and visitors safe
  • Appendix definitions

Keeping customers and visitors safe

Objective: To provide top level considerations for managing customers, visitors and contractors.

• Consider your customer journey, including arrival and departure.
• Think about how you will manage the health and safety of your customers
by measures to maintain social distancing parameters in line with guidance; and suitable hygiene and cleaning protocols to reduce the risk of spread of the virus.
• Think about how you will need to restructure the place of business and what
communications might be required to ensure customers/guests/visitors are
aware of what they need to do.

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Introduction

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Appendix definitions

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